We take utmost care to ensure delivering our products in a good condition. If the received product(s) is/are damaged/received a wrong product/the product is defective, customers can return the products to us for an exchange or credit note. Refer with the below bullets to know our policy.
- Product is eligible for return/exchange only when its damaged/defective/wrong product from order.
- Must be unused/ in its original condition.
- Return the product within 10 days of receipt of goods.
- Unboxing Video Must attach an email
Return/Exchange Procedure
- Write to us the reason for returning with the order number to our Email (parthpoojastore@gmail.com)
- Parth Pooja Store acknowledges you after verifying the issue.
- After our acknowledgement, kindly send the product to our address via any of the popular courier services. Address: 10/804, Chandravila Apartment, Shop No.3, Ratanshankar Master Street, Ambaji Rd, Gopipura, Surat, Gujarat 395003.
- Send us the courier tracking number to our our Email (parthpoojastore@gmail.com)
- Contact our customer response for any other clarifications at +91 7202020807
- After the product is received, our team verifies it for its condition.
- After verification success, we will send you the credit note for the same value of the product.
- This credit note can be utilized against any future purchase from our WhatsApp either immediately or within 10 days from the date of a credit note.
- Please WhatsApp us the credit note ahead of making your future purchase.
- There will be no NO CASH REFUNDS unless the manufacturing defect.
Important Notes
- Shipping Charges, VAT and duties are not refundable.
- Return Shipment is at customer's cost
- Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For Razorpay payment gateway.
- All aforementioned charges are inclusive of applicable GST (18%)
- Returns will take 7-10 business days to process (from the receiving date of the product at our address).